Refund policy

Every single request is honored on a case by case basis. If you would like to return the product, please contact us within 7 days from the delivery date. We would love to resolve the issue please go through the written return policy.

Customer claim

Customers can make a return of the product (s) within 7 days of the delivery. No return will be allowed after the 7th day of the delivery date. After 7 days we will consider product has been used. Unfortunately, we don't return used products due to COVD-19 strict policies. Please also note we don't accept returns without original packing and signs of damages or use. If we get a return with signs of use, damage packing, or damaged product we may cancel the return and no refund will be given. But for minor packaging damages, there will be 10% re-stocking fee will be charged. 

The customer will ship the product in its original condition and should be delivered to the warehouse address

Customers will have to bare shipping return charges.

Customers will be expected to receive a refund within 7-10 business days after receiving of product with a return valid tracking number. Your credit will be returned to the same payment method or bank card. The customer will be notified with an email once the return process begins.

Product Warranty:

A warranty given by the manufacturer is based on the product's quality and manufacturing. Other than this “limited warranty” there will be no warranties implied to return the product if it gets damaged during regular customer usage.

Changing or canceling your order:

If you want to change the shipping address after ordering the product(s) please contact us immediately. Unfortunately, we cannot reverse the shipment once the order has been shipped out. Please make sure to provide an accurate shipping address to avoid any problems.

Note:

`Please avoid approaching on weekends and national holidays

`Customers are advised to contact “As Soon as Possible” after purchasing the product(s),

`Please do catch us through Email for further queries and guidance we are open to helping you and solving the issues, “Customer Satisfaction” is our top-notch priority.

Feel free to send queries to: contact@elismstore.com

Timings 10:00 AM to 6:00 PM EST  (Mon - Fri)